Process for Server Reboots

March 29th, 2014 | Posted by Don Boylan in Availability Management | Change Management

Which ITIL process handles server Reboots?


Server reboots should be handled through the Change Management process. When the RFC has had approval from the business, then the outage time is considered a Maintenance Window. Outages that occur during Maintenance Windows are not considered Incidents and do not count against Availability.

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