Process for Server Reboots

March 29th, 2014 | Posted by Don Boylan in Availability Management | Change Management
Q:

Which ITIL process handles server Reboots?

A:

Server reboots should be handled through the Change Management process. When the RFC has had approval from the business, then the outage time is considered a Maintenance Window. Outages that occur during Maintenance Windows are not considered Incidents and do not count against Availability.

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