Of the 26 ITIL v3 2011 processes, two have measurable returns on investment. The other 24 are very hard to sell to upper management because the value produced by those processes can be very hard to quantify in real-world dollars. Look at Change Management. Most organizations implement Change Management because they had some very disruptive …
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Want to start a heated discussion with an ITIL Expert? Ask them to define the term “Change”. ITIL v3 defines a Change as: The addition, modification or removal of anything that could have an effect on IT services. The scope should include changes to all architectures, processes, tools, metrics and documentation, as well as changes …
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From the ITIL Community Forum Q: We have a number of server’s that are to be decommissioned and removed from the Data Centre.These server’s will never be used again. Would it be standard practice to remove the server record from the CMDB or change the system status from “In Production ” to “Decommissioned for example? …
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From the ITIL Community Forum Q: We are using Oracle ERP and want to change the restriction on passwords from 6 characters to 8 characters. This will be done through standard functionality within the application. Can anyone tell me if they consider this a candidate for the CM process? It seems that we are taking …
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From the ITIL Community Forum Q: I am preparing a management report that will act as a means of explaining to every one in IT department why we perform Config Management audits. While I personally know the reason for performing such audits, would anybody help me point to a few points that describes why such …
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From the ITIL Community Forum Q: We have took a stance in our CMDB that all CIs entered or updated should have a related RFC to link to the CI. Question is, when would new software be introduced into the CMDB.  What process is used to get approval to but say a new developer tool …
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From the ITIL Community Forum Q: I have a question concerning the Service Desk’s involvement with updating CIs in the CMDB. Is it the role of the Service Desk to update a CI to correct inaccuracies? And if so, should an RFC be opened for the corrections to the CI? A: I would have to argue …
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