Knowledge Management

March 29th, 2014 | Posted by Don Boylan in Knowldge Management - (0 Comments)

From the ITIL Community Forum Q: The goal of KEDB is to help incident management to find an incident or a permanent solution. Each KEDB record contains a “technical context” field. This field is indexed by the tool in order to easier the search. Some of the users want to add a “customer” field. To …
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