Of the 26 ITIL v3 2011 processes, two have measurable returns on investment. The other 24 are very hard to sell to upper management because the value produced by those processes can be very hard to quantify in real-world dollars. Look at Change Management. Most organizations implement Change Management because they had some very disruptive …
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On Being a Trainer

March 15th, 2017 | Posted by Don Boylan in ITIL - (1 Comments)

Throughout my career I have always been a trainer. Regardless of my title, at some point in every job I’ve ever held, I have found myself in front of a group of people, with a PowerPoint presentation at my back, explaining how to do something new. And I love it. If the salary of a …
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