When discussing organizational management, a critical aspect is the balance between Strategic, Tactical, and Operational roles and duties.  Have you ever seen companies where the employees complained that:  The directors and upper level managers keep sticking their nose in the day-to-day operations and making a mess of things. Major processes keep getting re-defined and no …
Read more

A friend of mine manages a hosted ecommerce solution and was complaining to me the other day that people in his organization were putting unauthorized code onto production servers without going through the typical deployment process. His team would discover this when upgrading the customers’ ecommerce sites. During the upgrade, they would stumble across some …
Read more