From the ITIL Community Forum
Q:
What are the most important skills and personality traits of a good Service Desk Team Leader?
A:
I have been that person in several previous lives and was often asked that very question.
My answer was always two-fold:
1) I have the temperament of an Air Traffic Controller in a high volume airport. I can multitask everything and can handle extreme situations with aplomb. I shine in high stress situations.
2) I have the patience of Job.
Leave a Reply