Qualities of a Service Desk Team Leader

March 29th, 2014 | Posted by Don Boylan in Service Desk
Q:

What are the most important skills and personality traits of a good Service Desk Team Leader?

A:

I have been that person in several previous lives and was often asked that very question.

My answer was always two-fold:

1) I have the temperament of an Air Traffic Controller in a high volume airport. I can multitask everything and can handle extreme situations with aplomb. I shine in high stress situations.

2) I have the patience of Job.

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