A Workaround is an effort to bypass the effects of an Incident by not relying on affected infrastructure. The question of “Who does it” is a little misleading. Anyone from any team could implement a Workaround, but when that person is performing the steps to implement the Workaround, they are performing an activity of Incident Management.

Understand that pretty much all IT staff perform Incident Management during their normal duties. If they are fixing something that is broken, they are performing Incident Management. It doesn’t matter if they are on the Release Implementation team, Problem Management team, the Change Manager, etc. It is simply that they have stepped out of their assigned role and are performing an activity of Incident Management.