Service Desk’s Involvement with Updating CIs

March 28th, 2014 | Posted by Don Boylan in Configuration Management - (0 Comments)

From the ITIL Community Forum Q: I have a question concerning the Service Desk’s involvement with updating CIs in the CMDB. Is it the role of the Service Desk to update a CI to correct inaccuracies? And if so, should an RFC be opened for the corrections to the CI? A: I would have to argue …
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What is ITIL?

March 28th, 2014 | Posted by Don Boylan in ITIL - (0 Comments)

Of course the expectation is that you stumbled across this website because you knew what ITIL was all about, but in case you don’t (probably because you are one of my friends or relatives who is checking out my blog), let me give you an quick primer on ITIL- ITIL is: ITIL is a very …
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