From the ITIL Community Forum Q: Can anyone help to clarifiy the diference between Change Management and Release Management. A: ITIL defines Change Management as the process that coordinates changes to the infrastructure. Release Management is process that implements authorized changes. To think of it terms of modern IT, Change Management is what most corporations …
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From the ITIL Community Forum Q: I was wondering if anyone could halep me out…………. I have been aked to prepare a new CAB agenda as part of my new role. Please can someone help me out on what they would consider to be a ‘good agenda’ A: As far as when an RFC should …
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Change Record vs. RFC

March 28th, 2014 | Posted by Don Boylan in Change Management - (0 Comments)

From the ITIL Community Forum Q: The books suggests the separate relationships between CIs and RFCs and CIs and Change Records. Does anyone uses separate change records that are neither part of RFCs nor Release documentation? A: This was always a rather funny subject when brought up in class. In the modern world, the RFC …
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Is this a Change?

March 28th, 2014 | Posted by Don Boylan in Change Management - (0 Comments)

From the ITIL Community Forum Q: Current debate at work: There is a cart that hold a bunch of servers that they want to move over to create more space. In order to do this they need to shutdown the servers, unplug them, move the cart over, (a few feet), and then plug them back …
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Failed Changes

March 28th, 2014 | Posted by Don Boylan in Change Management - (0 Comments)

From the ITIL Community Forum Q: What is a Failed change according to you? Do you consider a backed-out change or rescheduled change as Failed..? A: My definition of a Failed Change is one that generates unexpected (or unforeseen) Incidents. The Impact of the Incident may need to be High for me to consider the …
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What is a Change?

March 28th, 2014 | Posted by Don Boylan in Change Management - (0 Comments)

From the ITIL Community Forum Q: Of the below what can be considered as Change? 1) Change of a user’s password 2) Change to an existing report 3) Change in server hardware 4) Addition of new network point 5) Applying latest patches to Windows desktops 6) Increasing the bandwidth of point-to-point WAN link 7) Uninstalling …
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