Convincing Management on the Value of Change Management

March 29th, 2014 | Posted by Don Boylan in Change Management - (0 Comments)

From the ITIL Community Forum Q: Our company is currently implementing ITIL and I was appointed to create a handbook of the Change Management Process. The handbook draft has been finalized and presented to the head of Operations. We had a consultant that helped us reviewed the draft and he gave clarification to proceed with …
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Are Full Scans of Servers a Change?

March 29th, 2014 | Posted by Don Boylan in Change Management | Incident Management - (0 Comments)

From the ITIL Community Forum Q: There has been some recent discussion in my organizations on how to handle vulnerability scanning against production devices.  While agents have been installed on all the target devices, my security group would like to run quarterly vulnerability scans. The issue at hand is how to handle this request.  Most …
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RFC for Server Reboots

March 29th, 2014 | Posted by Don Boylan in Change Management - (0 Comments)

From the ITIL Community Forum Q: If a live server is required to be rebooted, with no changes being made, should an RFC be raised (either upfront or retrospectively) according to the ITIL process? A: Per the ITIL definition, yes, a RFC should be submitted for a server reboot. An ITIL Change is defined as …
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Is Modifying a Security Setting a Change

March 28th, 2014 | Posted by Don Boylan in Change Management | Configuration Management - (0 Comments)

From the ITIL Community Forum Q: We are using Oracle ERP and want to change the restriction on passwords from 6 characters to 8 characters. This will be done through standard functionality within the application. Can anyone tell me if they consider this a candidate for the CM process? It seems that we are taking …
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Change Management Should be Easy (for the most part)

March 28th, 2014 | Posted by Don Boylan in Change Management - (0 Comments)

From the ITIL Community Forum Q: All changes to CIs must have an RFC is what we stated in our Configuration Management process. But now there is some discussion on that statement may/should not hold true for some types of changes to the CI attributes within the CMDB What do we do when: 1.  When …
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Very Long Post Ahead

March 28th, 2014 | Posted by Don Boylan in Change Management | Favorite | Incident Management | Problem Management - (0 Comments)

From the ITIL Community Forum This post can’t be summarized and includes multiple follow up questions which contain (I think) some of my best responses. So here it is in full: Q1: I just found this very useful forum and I want to ask the experts here if I understood the ITIL processes correct. I will give …
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Change Management vs. Change Control

March 28th, 2014 | Posted by Don Boylan in Change Management | Configuration Management - (0 Comments)

From the ITIL Community Forum Q: We have took a stance in our CMDB that all CIs entered or updated should have a related RFC to link to the CI. Question is, when would new software be introduced into the CMDB.  What process is used to get approval to but say a new developer tool …
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