Very Long Post Ahead

March 28th, 2014 | Posted by Don Boylan in Change Management | Favorite | Incident Management | Problem Management - (0 Comments)

From the ITIL Community Forum This post can’t be summarized and includes multiple follow up questions which contain (I think) some of my best responses. So here it is in full: Q1: I just found this very useful forum and I want to ask the experts here if I understood the ITIL processes correct. I will give …
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Executive Reporting

March 28th, 2014 | Posted by Don Boylan in Favorite | ITIL - (0 Comments)

From the ITIL Community Forum Q: Has anyone created and implemented an ITIL Executive Mangement dashboard?  If so, what components have you used?  Has it proven to be successful and help the executive management team understand the performance of the IT organization (good or bad)? Kind of an Answer: Ok, here is a funny story …
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