{"id":656,"date":"2014-05-02T11:28:14","date_gmt":"2014-05-02T18:28:14","guid":{"rendered":"http:\/\/itiltopia.com\/?p=656"},"modified":"2015-05-22T10:22:54","modified_gmt":"2015-05-22T17:22:54","slug":"what-is-a-standard-change","status":"publish","type":"post","link":"http:\/\/itiltopia.com\/?p=656","title":{"rendered":"What is a Standard Change?"},"content":{"rendered":"

\"StandardChange\"<\/a>I was in a meeting the other day and someone mentioned that each attendee had a different idea of what constituted a Standard Change. Josh had his idea of a Standard Change, Doug had his idea of a Standard Change, Corey had his idea of a Standard Change, and of course I (Mr. ITILtopia) had my idea of a Standard Change.<\/span><\/span><\/span><\/p>\n

Let me tell you right now, my idea is the only correct one.<\/span><\/span><\/span><\/p>\n

I say that partially tongue-in-cheek because ITIL is adapt and adopt. There is no one true ITIL. <\/span><\/span><\/span><\/p>\n

That being said, this is my blog, and I\u2019m going to tell you the right way to think of a Standard Change.<\/span><\/span><\/span><\/p>\n

A Standard Change is a form with a drop down box, a time\/date box, a pick list field, and three radio buttons.<\/span><\/span><\/span><\/p>\n

The submission of a Standard Change should be as simple as filling out the first three fields and hitting submit.\u00a0Resolving the Change consists of\u00a0picking one of the radio button options and saving the form. There shouldn\u2019t be lengthy, multi-part electronic forms to fill out. There should be no approval process. All of the scheduling\/approval\/notifications for Standard Changes should be templated and automated.<\/span><\/span><\/span><\/p>\n

Submitting the Change<\/span><\/span><\/span><\/b><\/p>\n

The first field on the Standard Change form\u00a0is the drop down box. This drop down box will contain a list of\u00a0all the available Standard Changes. Period. If it isn\u2019t on the list, then it isn\u2019t a Standard Change. You then enter the date\/time of when the Change will take place, and pick the person who will be performing the Change from the pick list.<\/span><\/span><\/span><\/p>\n

When you fill out those three fields on a Standard Change form and submit it, the system should fill out virtually every other aspect of the Change on your behalf, including:<\/span><\/span><\/span><\/p>\n