{"id":41,"date":"2014-03-28T20:13:42","date_gmt":"2014-03-28T20:13:42","guid":{"rendered":"http:\/\/itiltopia.com\/?p=41"},"modified":"2014-03-30T16:33:02","modified_gmt":"2014-03-30T16:33:02","slug":"failed-changes","status":"publish","type":"post","link":"http:\/\/itiltopia.com\/?p=41","title":{"rendered":"Failed Changes"},"content":{"rendered":"<div class=\"source\">From the <a href=\"http:\/\/www.itilcommunity.com\/modules.php?name=Forums&amp;file=viewtopic&amp;t=2166&amp;highlight\">ITIL Community Forum<\/a><\/div>\n<div class=\"question\"><span class=\"label\">Q:<\/span><\/p>\n<p>What is a Failed change according to you?<br \/>\nDo you consider a backed-out change or rescheduled change as Failed..?<\/p>\n<\/div>\n<div class=\"answer\"><span class=\"label\">A:<\/span><\/p>\n<p>My definition of a Failed Change is one that generates unexpected (or unforeseen) Incidents. The Impact of the Incident may need to be High for me to consider the Change a Failed Change (or some other scale of Incident Priority), but remember that the goal of Change Management is in part to &#8220;Minimize the impact of Change related Incidents&#8221;. If an implemented Change fails to meet the goal of the process, then I would consider it to be a Failed Change.<\/p>\n<p>I would put Changes that had to execute the approved Back Out Plan in a different category than Failed Changes.<\/p>\n<p>I would also say that is important to keep metrics on both categories.\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"<p>From the ITIL Community Forum Q: What is a Failed change according to you? Do you consider a backed-out change or rescheduled change as Failed..? A: My definition of a Failed Change is one that generates unexpected (or unforeseen) Incidents. The Impact of the Incident may need to be High for me to consider the &hellip;<br \/><a href=\"http:\/\/itiltopia.com\/?p=41\">Read more <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false},"categories":[5],"tags":[],"jetpack_featured_media_url":"","jetpack_publicize_connections":[],"_links":{"self":[{"href":"http:\/\/itiltopia.com\/index.php?rest_route=\/wp\/v2\/posts\/41"}],"collection":[{"href":"http:\/\/itiltopia.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/itiltopia.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/itiltopia.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/itiltopia.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=41"}],"version-history":[{"count":3,"href":"http:\/\/itiltopia.com\/index.php?rest_route=\/wp\/v2\/posts\/41\/revisions"}],"predecessor-version":[{"id":298,"href":"http:\/\/itiltopia.com\/index.php?rest_route=\/wp\/v2\/posts\/41\/revisions\/298"}],"wp:attachment":[{"href":"http:\/\/itiltopia.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=41"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/itiltopia.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=41"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/itiltopia.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=41"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}