{"id":223,"date":"2014-03-29T17:57:55","date_gmt":"2014-03-29T17:57:55","guid":{"rendered":"http:\/\/itiltopia.com\/?p=223"},"modified":"2014-03-29T23:45:46","modified_gmt":"2014-03-29T23:45:46","slug":"metrics-and-kpis","status":"publish","type":"post","link":"http:\/\/itiltopia.com\/?p=223","title":{"rendered":"Metrics and KPIs"},"content":{"rendered":"<div class=\"source\">From the <a href=\"http:\/\/www.itilcommunity.com\/modules.php?name=Forums&amp;file=viewtopic&amp;t=1948&amp;highlight\">ITIL Community Forum<\/a><\/div>\n<div class=\"question\"><span class=\"label\">Q:<\/span><\/p>\n<p>What are KPIs, statistical metrics and metrics in general for you?<br \/>\nDo you distinguish them?<\/p><\/div>\n<div class=\"answer\"><span class=\"label\">A:<\/span><\/p>\n<p>I think that the difference between Metric and KPI is pretty much a matter of semantics and you can define them however you want. Having said that, when I taught the Practitioner courses, I used this example:<\/p>\n<p>If you were to draw a graph with the values you were measuring on the Y axis and Time on the X axis, then a single point on that graph would be a Metric. In fact, any individual point on the graph is a Metric.<\/p>\n<p>But if you then take multiple metrics and drew a line between them, you would have a Key Performance Indicator.<\/p>\n<p>Mind you, the line is not the Key Performance Indicator, it is the Angle of line and its relationship to the Time axis that determines the Key Performance Indicator (e.g.; A 10% improvement in the month of Dec. A 20% decrease over last week).<\/p>\n<p>I would then cover the fact that the reason you have Key Performance Indicators is that you are trying to reach a Critical Success Factor (CSF). Measuring the difference between points does very little if you haven&#8217;t set a goal. The goal is the Critical Success Factor.<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"<p>From the ITIL Community Forum Q: What are KPIs, statistical metrics and metrics in general for you? Do you distinguish them? A: I think that the difference between Metric and KPI is pretty much a matter of semantics and you can define them however you want. Having said that, when I taught the Practitioner courses, &hellip;<br \/><a href=\"http:\/\/itiltopia.com\/?p=223\">Read more <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false},"categories":[3],"tags":[],"jetpack_featured_media_url":"","jetpack_publicize_connections":[],"_links":{"self":[{"href":"http:\/\/itiltopia.com\/index.php?rest_route=\/wp\/v2\/posts\/223"}],"collection":[{"href":"http:\/\/itiltopia.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/itiltopia.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/itiltopia.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/itiltopia.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=223"}],"version-history":[{"count":3,"href":"http:\/\/itiltopia.com\/index.php?rest_route=\/wp\/v2\/posts\/223\/revisions"}],"predecessor-version":[{"id":225,"href":"http:\/\/itiltopia.com\/index.php?rest_route=\/wp\/v2\/posts\/223\/revisions\/225"}],"wp:attachment":[{"href":"http:\/\/itiltopia.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=223"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/itiltopia.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=223"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/itiltopia.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=223"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}