{"id":204,"date":"2014-03-29T17:30:05","date_gmt":"2014-03-29T17:30:05","guid":{"rendered":"http:\/\/itiltopia.com\/?p=204"},"modified":"2014-03-30T00:16:54","modified_gmt":"2014-03-30T00:16:54","slug":"qualities-of-a-service-desk-team-leader","status":"publish","type":"post","link":"http:\/\/itiltopia.com\/?p=204","title":{"rendered":"Qualities of a Service Desk Team Leader"},"content":{"rendered":"<div class=\"source\">From the <a href=\"http:\/\/www.itilcommunity.com\/modules.php?name=Forums&amp;file=viewtopic&amp;t=3796&amp;highlight\">ITIL Community Forum<\/a><\/div>\n<div class=\"question\"><span class=\"label\">Q:<\/span><\/p>\n<p>What are the most important skills and personality traits of a good Service Desk Team Leader?<\/p>\n<\/div>\n<div class=\"answer\"><span class=\"label\">A:<\/span><\/p>\n<p>I have been that person in several previous lives and was often asked that very question.<\/p>\n<p>My answer was always two-fold:<\/p>\n<p>1) I have the temperament of an Air Traffic Controller in a high volume airport. I can multitask everything and can handle extreme situations with aplomb. I shine in high stress situations.<\/p>\n<p>2) I have the patience of Job.<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"<p>From the ITIL Community Forum Q: What are the most important skills and personality traits of a good Service Desk Team Leader? A: I have been that person in several previous lives and was often asked that very question. My answer was always two-fold: 1) I have the temperament of an Air Traffic Controller in &hellip;<br \/><a href=\"http:\/\/itiltopia.com\/?p=204\">Read more <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false},"categories":[15],"tags":[],"jetpack_featured_media_url":"","jetpack_publicize_connections":[],"_links":{"self":[{"href":"http:\/\/itiltopia.com\/index.php?rest_route=\/wp\/v2\/posts\/204"}],"collection":[{"href":"http:\/\/itiltopia.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/itiltopia.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/itiltopia.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/itiltopia.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=204"}],"version-history":[{"count":2,"href":"http:\/\/itiltopia.com\/index.php?rest_route=\/wp\/v2\/posts\/204\/revisions"}],"predecessor-version":[{"id":240,"href":"http:\/\/itiltopia.com\/index.php?rest_route=\/wp\/v2\/posts\/204\/revisions\/240"}],"wp:attachment":[{"href":"http:\/\/itiltopia.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=204"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/itiltopia.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=204"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/itiltopia.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=204"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}